Q.  Why exactly should I buy from TFG?

A.  Actually, there are several reasons:

   One Stop Shopping

Our tremendous range of products includes not just laptop and desktop computers, but also hard drives, wireless LAN cards, wireless routers, monitors, mice, security cables, disk drives, batteries, ac adapters, & more.  

   Guaranteed Lowest Prices

We will do our best to meet or beat any competitor's price on the same unit with proof of advertised price at the time of ordering. Price matching is only applicable to identical conditions of sale.  In other words, the item must have at least a 30 day warranty, must not be an auction item, and must be offered for sale by a company, and not an individual.

   Unlike our competitors, all of our systems can be customized to fit your needs

Every system we sell can be equipped just the way you want it.  No more take it or leave it, or scouring the internet for that part you hope will work, fit properly, or even be shipped.   

   Quality Controlled Inventory

Every system we receive goes through a 49 point inspection and testing regimen before it is available for purchase.  Our inventory control procedures alert us to any shortage of merchandise, and TFG makes every effort to stock every offered product at all times.   

   Secure Shopping

At TFGTECH.COM, your order is secured with the Secure Socket Layers (SSL) 128-bit encryption standard. SSL provides you with the freedom to shop online without the fear that your credit card information is being stolen.

   Phone Ordering

If you prefer, order from our phone order division. Our highly-trained sales advisers are available to make your shopping as easy as possible. Place your order by calling 1-888-TECH-TFG 7 days a week.

   Expert Shipping Department

We’re aware of the fragile nature of the products we offer. We ship using only the finest packing materials so that your merchandise arrives in virtually undisturbed condition.

   Fast Service

99% of all orders we receive are processed the same day, assuring you of prompt delivery. Even most custom orders are shipped with 48 hours of receipt of order.  If an order cannot be processed within 48 hours, we will immediately alert you of the situation and fully detail your options.

   Customer Service

We're a customer-oriented company with a Customer Service Department trained to help with problems or questions. Simply send us an email using the form on our website, or always feel free to call seven days a week at 1-888-TECH-TFG.  

   Guarantee

All of our refurbished systems are fully guaranteed by TFG Technology Solutions, LLC. For our brand-new and factory-fresh items, they come with the full manufacturers guarantee.  

   Corporate, Government, and Institutional Sales

We welcome bids and purchase orders on any online items from approved educational institutions government agencies, and firms with a valid business/tax license. Call 1-888-TECH-TFG.

Q.  You have a 30 day and a 90 day System Warranty.  Could you explain those and tell me what is covered and when do the warranty periods begin?

A.  Your entire system is covered for 30 days.  If anything goes wrong, and can’t be solved through TFG customer service, simply return your system in the box it was delivered in, and TFG will either repair or replace your system free of charge.  We’ll even reimburse you for the shipping costs.  If you don’t have a box, we can send you one with packing instructions.  In this instance, an additional fee may apply.

Your system’s hardware is covered for 90 days.  Hardware includes the Hard Drive, Disk Drives, Monitor, Keyboard, and Battery.  Again, if anything goes wrong, and can’t be solved through TFG customer service, simply return your system and TFG will either repair or replace your system free of charge. 

Q.  My system is no longer covered by the TFG Warranty, and I don’t know what to do.  Is there anywhere I can go for help?

A.  Even though your system may not be covered under our warranty, we still want you to be completely satisfied with your purchase.  If you still have access to the internet, you can go to our PROBLEM SOLVER page.  There, you’ll be able to find solutions to many common computer problems.  If you don’t find your answers there, you can always email us or call us at 1-888-TECH-TFG to arrange for service or repair.

Q.  Can I pick my purchase up and avoid Shipping and Handling costs?

A.  Yes.  We can arrange pickup or drop-off of your system if you live in the D.C. metro area. Email us prior to placing your order.

Q.  There’s hardware and/or software I want installed on my system that I don’t  see on the TFG site.  What should I do?

A.  Email or call us.  Let us know what system you would like, any available options, and the special option you would like.  We will then give you a price quote and date of availability that’s good for 24 hours.

Q.  Are your computers new or used?

A.  The systems we offer for sale have been previously used.  Once we receive them, each  and every system goes through a rigorous testing procedure.  If any component fails testing, it is replaced with either a new component or stock we have in our inventory.  It is then fully retested, and placed on our site for purchase only once it has passed every single test.  We even make sure each system has the latest BIOS installed on it at the time of testing.

Q.  Are the parts you have listed new or used?

A.  We offer new and used parts for sale.  Any previously used part is thoroughly tested before it is allowed to be offered for sale.  Any part which is not brand new is listed as “refurbished”, and comes with a TFG Parts Warranty.  All of our NEW parts come with the full manufacturer’s warranty. 

Q.  Where do your previously used parts come from?

A.  We get our systems and parts from a variety of places…auctions, private parties, businesses, bulk sales, parting out sales, etc.  We acquire our merchandise for the lowest possible price and pass the savings on to you.